Versand

Shipping & Delivery Policy

Last Updated: November 4, 2026

This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase products through https://kobca.shop.

We aim to provide clear shipping information, reasonable delivery estimates, and helpful customer support throughout the order fulfillment process.

All shipping and delivery arrangements are subject to applicable consumer protection laws. Nothing in this policy limits your mandatory statutory rights.

1. Available Shipping Destinations

We currently offer standard shipping to the following European countries:

Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Greece
Romania
Bulgaria
Estonia
Latvia
Lithuania

Shipping availability may depend on product availability, destination, and transportation arrangements.

The final delivery options available for your order will be displayed during checkout.

If you have questions about delivery to a specific location, please contact:

FernandesCacio232@gmail.com

2. Standard Shipping Charges

Standard Shipping: FREE

We offer free standard shipping to eligible destinations listed in this policy.

There is no minimum purchase amount required for free standard shipping unless a different condition is clearly displayed before checkout.

If additional paid shipping services are available, their charges will be displayed before you complete your purchase.

Any mandatory delivery charges will be disclosed in accordance with applicable law.

3. Order Processing Time

Estimated Processing Time: 1–3 Business Days

Orders are generally prepared for shipment within 1–3 business days after successful order confirmation.

Our regular processing days are Monday through Friday, excluding applicable public holidays.

Order processing may include:

Reviewing and verifying order details
Confirming payment where applicable
Preparing and checking products
Packaging the order
Arranging collection by the shipping provider

Orders placed on weekends or public holidays are generally processed starting on the next business day.

If an unexpected issue affects the processing of your order, we will take reasonable steps to provide relevant information.

4. Estimated Shipping and Delivery Times

Our estimated standard delivery schedule is:

Delivery Stage	Estimated Time
Order processing	1–3 business days
Shipping transit	8–15 business days
Total estimated delivery	9–18 business days
Standard shipping fee	FREE

The total estimated delivery period includes both order preparation and transportation.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

These timeframes are estimates under normal operating conditions and do not guarantee delivery on a specific date.

Actual delivery times may vary depending on the destination, carrier operations, customs procedures, public holidays, weather conditions, and other transportation circumstances.

Any legally binding delivery deadline remains subject to applicable consumer protection law.

5. Shipping Providers and Delivery Arrangements

Orders may be shipped through suitable national or international logistics providers depending on the destination and available transportation services.

Depending on the shipment, carriers may include DHL, DPD, UPS, FedEx, or other logistics providers.

The carrier assigned to an individual order may vary according to the delivery address, product characteristics, and operational arrangements.

Where shipment tracking is available, the relevant tracking information will be provided after dispatch.

6. Shipment Tracking and Notifications

Once your order has been dispatched, we generally send a shipping confirmation to the email address provided during checkout.

Where available, this notification may include:

Shipping carrier information
Tracking number
Tracking instructions
Relevant shipment details

Please note that tracking information may take some time to appear in the carrier's system after the parcel has been collected.

If your tracking information remains unchanged for an unusually long period, please contact our customer support team.

Email: FernandesCacio232@gmail.com

Please include your order number and tracking reference, where available.

7. Shipping Delays and Delivery Problems

We make reasonable efforts to ensure orders are shipped and delivered within the estimated timeframes.

However, delays may occasionally occur due to circumstances affecting transportation or order fulfillment.

Possible causes include:

Adverse weather conditions
Customs inspections
Carrier capacity limitations
Public holidays
Transportation disruptions
Delivery restrictions
Other circumstances beyond reasonable operational control

If your order has not arrived within the estimated delivery period, please contact us.

We will review the available tracking information and, where appropriate, coordinate with the relevant delivery provider.

If delivery does not take place within an applicable or agreed deadline, you retain the remedies available under consumer protection law. Depending on the circumstances, these may include requesting delivery within an appropriate additional period or terminating the purchase agreement where legally justified.

8. Delivery Address Accuracy

Customers are responsible for providing complete and accurate delivery information during checkout.

This includes:

Recipient's full name
Street address and house number
Postal code
City and country
Contact information required for delivery

If you discover an error in your delivery address, please contact us as soon as possible.

If your order has not yet been dispatched, we will make reasonable efforts to update the information where operationally possible.

Once the parcel has been transferred to the shipping provider, address changes may depend on the carrier's available services.

Any additional charges arising from incorrect delivery information will be assessed according to the circumstances, the information disclosed before purchase, and applicable law.

9. Import Duties, VAT, and Customs Procedures

Depending on the destination, product origin, and applicable regulations, shipments may be subject to customs clearance or taxation requirements.

Any additional amounts legally payable by the customer will be disclosed as required by applicable pricing and consumer protection laws.

Customers will not be charged undisclosed mandatory fees contrary to applicable law.

Where customs procedures are required, delivery may take longer due to inspection or processing times.

Relevant tax and shipping information presented during checkout forms part of the applicable purchase information.

10. Lost, Missing, or Damaged Parcels

If your shipment appears to be lost, arrives damaged, or contains an incorrect or incomplete order, please contact our customer support team.

To help us investigate, please provide:

Your order number
Tracking information, if available
A description of the issue
Relevant photographs, where appropriate

We will review the circumstances and provide an appropriate response.

Where we remain legally responsible for the shipment or the conformity of the supplied goods, the applicable remedy will be arranged in accordance with consumer protection law.

Under applicable consumer protection rules, the risk of loss or damage generally passes to the consumer when the consumer or a designated third party, other than the carrier, obtains physical possession of the goods, subject to statutory exceptions.

Your legal rights concerning missing, damaged, defective, or incorrectly supplied goods remain unaffected.

11. Unsuccessful Delivery Attempts

Delivery may occasionally be unsuccessful because of an incomplete address, an unavailable recipient, access restrictions, or other delivery-related difficulties.

Depending on the carrier's procedures, the parcel may be:

Scheduled for another delivery attempt
Held at a designated collection point
Returned to the sender

Please check any delivery notifications provided by the carrier and contact us if additional assistance is required.

Any arrangements concerning redelivery, cancellation, or reimbursement will comply with applicable consumer protection legislation.

12. Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible.

Customer Support Email: FernandesCacio232@gmail.com

If your order has not yet been dispatched, we will make reasonable efforts to accommodate your request.

Once shipment has started, certain modifications may no longer be possible.

However, the fact that an order has been dispatched does not automatically remove your statutory right of withdrawal.

All applicable cancellation, withdrawal, and refund rights remain available in accordance with the law.

For more information, please refer to our Returns & Refunds Policy.

13. Circumstances Beyond Reasonable Control

Certain exceptional circumstances may affect order processing or delivery.

These may include:

Natural disasters
Severe weather conditions
Major transportation interruptions
Government restrictions
Serious infrastructure failures
Other unavoidable events beyond reasonable control

Where such circumstances occur, we will make reasonable efforts to communicate relevant developments and minimize avoidable disruption.

Nothing in this section excludes or limits mandatory consumer rights relating to delivery, cancellation, refunds, or other legal protections.

14. Customer Support and Business Information

For questions regarding shipping destinations, delivery charges, order processing, tracking information, delivery delays, or other shipping-related matters, please contact us:

Brand Name: tquvcr

Legal Business Name: J K PAVILLONER ApS

Company Registration Number (CVR): 18912333

Registered Business Address: Nydamsvej 3, 6040 Egtved, Denmark

Website: https://kobca.shop