Returns, Refunds & Cancellation Policy

Brand: tquvcr

At tquvcr, we value customer satisfaction and aim to make every shopping experience clear, convenient, and reliable. This policy explains the procedures for returning products, requesting refunds, exchanging items, and cancelling orders placed through our online store.

All requests are handled fairly and in accordance with applicable consumer protection laws.

Your statutory consumer rights remain fully protected and are not limited by this policy.

1. Return Period

Customers located in the European Union generally have the right to withdraw from an eligible online purchase within 14 calendar days without providing a reason.

For physical products, the withdrawal period starts on the day the customer or an authorised recipient receives the goods.

For orders containing multiple products delivered separately, the period normally begins when the final product is received.

Customers must communicate their decision to withdraw within the applicable 14-day period.

To submit a return request, please contact:

Email: FernandesCacio232@gmail.com

Please include your order number and the product details to help us identify your purchase.

2. Product Return Conditions

Customers may examine products to establish their nature, characteristics, and functionality, as they would in a physical shop.

When returning an item, we recommend:

• Including all original accessories and supplied components.

• Using appropriate protective packaging.

• Keeping the product in good condition.

• Retaining the shipping receipt and tracking number.

Original packaging is recommended but is not mandatory for exercising statutory withdrawal rights.

If a product has been handled beyond what is necessary for inspection and its value has consequently decreased, the customer may be responsible for that reduction where permitted by law.

Defective or incorrectly delivered products are handled separately under applicable consumer protection legislation.

3. Return Request Procedure

To make the return process straightforward, please follow these steps.

Step 1 – Contact Our Support Team

Send an email to:

FernandesCacio232@gmail.com

Please provide your order number, product name, and reason for contacting us. A reason is not required when exercising the statutory right of withdrawal.

Step 2 – Receive Return Information

Our support team will review your request and provide the relevant return instructions.

These instructions will include the appropriate return destination and any applicable shipping arrangements.

Please do not assume that our registered business address is the return warehouse.

Step 3 – Ship the Returned Item

For statutory withdrawals, customers must send the goods back within 14 days after notifying us of their decision to withdraw, unless collection has been arranged.

We recommend using a tracked shipping service.

Step 4 – Refund Confirmation

After the return has been received or the required proof of dispatch has been provided, we will process the refund in accordance with applicable legal requirements.

A confirmation will be sent to the customer's email address.

4. Return Shipping Fees

For returns resulting from a change of mind, customers are responsible for the direct return shipping costs, provided this information was disclosed before the purchase and applicable law permits it.

Shipping charges may vary depending on the parcel size, weight, destination, and selected carrier.

For defective, damaged, incorrect, or non-conforming products, we will cover the return costs where required by applicable law.

If a prepaid return label is available, our customer support team will provide the relevant details.

We do not impose additional restocking fees for statutory withdrawal requests.

5. Refund Policy and Processing

Once a valid withdrawal request has been received, refunds will be arranged in accordance with applicable consumer protection regulations.

Refunds generally include:

• The amount paid for the returned product.

• The original standard delivery cost, where legally required.

• Any other refundable amounts required by applicable law.

Additional charges for premium or express delivery are not refundable beyond the cost of the least expensive standard delivery option originally offered.

Refunds will be issued without undue delay and within 14 calendar days after we receive notification of a valid withdrawal.

Where legally permitted, we may wait until the returned goods have been received or proof of return shipment has been provided, whichever occurs first.

Refunds will normally be sent using the original payment method unless another method has been agreed upon.

Please note that the time required for the funds to appear in your account depends on your payment provider or financial institution.

6. Damaged, Faulty or Incorrect Products

We want every customer to receive products that match their order.

If your purchase arrives damaged, contains an incorrect item, or has a manufacturing defect, please contact us:

Email: FernandesCacio232@gmail.com

For faster assistance, please provide:

• Your order reference.

• A description of the problem.

• Relevant photographs, if available.

• Delivery information.

Our team will review the information and determine the appropriate solution.

Depending on the circumstances and applicable law, solutions may include:

• Repair of the product.

• Replacement with a conforming product.

• An appropriate price reduction.

• A full refund where legally applicable.

Customers will not be charged for remedies that must legally be provided free of charge.

All statutory legal guarantees remain unaffected.

7. Product Exchanges

If you would like to exchange an item for another available variation or product, please contact our customer service team.

Include your order number and the details of the requested exchange.

Voluntary exchanges depend on product availability and the agreed arrangements.

If the requested replacement is unavailable, our team will discuss an appropriate alternative.

Exchanges involving defective or non-conforming goods will be handled according to applicable consumer protection requirements.

Any additional charges will be explained before an exchange is confirmed.

8. Order Cancellation

Customers may request cancellation by contacting:

FernandesCacio232@gmail.com

Please include your order number and cancellation request.

If the order has not been dispatched, we will make reasonable efforts to stop its processing and arrange any applicable refund.

If the parcel has already been handed to the carrier, cancellation may no longer be possible.

In that situation, eligible customers may still exercise their statutory right of withdrawal after receiving the goods.

Nothing in this section restricts any cancellation or withdrawal rights granted by law.

9. Cash on Delivery (COD)

Cash on Delivery is available only when this payment method is displayed as an option during checkout.

Customers choosing COD should ensure that their delivery details and contact information are accurate.

The payment amount will correspond to the order total displayed during checkout.

Where a COD order qualifies for a refund, our customer support team will contact the customer to arrange an appropriate reimbursement method.

All applicable statutory refund deadlines and consumer rights remain in effect.

10. Products Excluded from the Right of Withdrawal

Certain products may be excluded from the statutory withdrawal right where an applicable legal exception exists.

Examples include:

• Custom-made or clearly personalised products.

• Goods that deteriorate or expire rapidly.

• Sealed hygiene-related products that cannot be returned for health or hygiene reasons after opening, where the legal conditions are met.

• Sealed audio, video, or software products that have been unsealed after delivery.

• Products that become inseparably mixed with other goods after delivery.

• Other products specifically covered by statutory exceptions.

These exceptions will only apply where the relevant legal requirements are satisfied.

Opening the original packaging alone does not automatically remove a customer's statutory withdrawal rights.

Consumer rights concerning defective or non-conforming products remain protected.

11. Customer Support and Return Assistance

We aim to provide clear communication throughout the entire after-sales process.

For any questions concerning orders, returns, refunds, exchanges, or cancellations, customers can contact our support team using the email address below.

Customer Support Email:
FernandesCacio232@gmail.com

To help us respond efficiently, please include your order reference and relevant details.

Customers are encouraged to retain order confirmations, shipping receipts, and email correspondence until their requests have been resolved.

All customer requests will be reviewed individually and handled in accordance with applicable laws.

12. Business Information

The following information identifies the business associated with this online store.

Brand Name: tquvcr

Legal Business Name: J K PAVILLONER ApS

Company Registration Number (CVR): 18912333

Registered Address: Nydamsvej 3, 6040 Egtved, Denmark

Online Store: https://kobca.shop

Customer Service Email: FernandesCacio232@gmail.com

The registered business address is provided for business identification purposes. It should not automatically be treated as the return shipping address.

Customers must follow the return destination communicated by our customer support team.

13. Policy Updates and Legal Compliance

We may update this policy when necessary to reflect changes in our business procedures or applicable legal requirements.

The latest version published on our website will apply to relevant customer requests, subject to mandatory consumer protection laws.

If any provision of this policy conflicts with applicable statutory requirements, the relevant legal requirements will prevail.

At tquvcr, we are committed to transparent service, responsible business practices, and respecting the rights of every customer.

Last Updated: November 4, 2026